Premier Pools told me my saltwater pool would be built in 3-4 months. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Additions & Remodeling; . Click HERE to watch our new show Passion For Splashin! Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. Mustard algae, also, What is pool coping? Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. Please fill out the form below and we'll be in touch as soon as possible. We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. He was my main contact throughout the entire process. Fast and easy online application. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. International Association of Better Business Bureaus. This field is for validation purposes and should be left unchanged. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Reputation: Unsubscribe easily. Gunite, Fiberglass, Vinyl: Whats The Difference. I do not have a customer by this name, address or phone number. Within two days our pool started to leak. Better communication. We'll get to know your dreams . and last updated 2:14 PM, Jan 30, 2017. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. They do not return calls, voicemails or emails. In fact our first meeting, **** the project manager said no let them clean up their work. Weve transformed simple backyards, into private paradises. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Our pool remodel project was made much easier for us by Aaron Temme. My husband and I signed a contract in October 2021. Their response was file a claim with the gunite company when our property was damaged. All they say is he refused to install it which is not the case. We have a leaking pool pump, A hole on the side of our pool. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Building a pool can add value to your home. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. We also have a issue with the pool overflow draining. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. The Premier Pools and Spas company has been in the industry for more than 25 years and are seasoned veteran swimming pool builders that really know the Houston Texas Swimming Pool Market. Want to talk to us about your new pool, remodel, or other projects? designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Extras: Premier Pools and Spas offers plenty of. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. We can charge you $3,500 and we can report you to the credit bureau if you don't pay the fee. Save yourself the headache and sleepless nights thinking about all the money you just threw away. We dont just build pools, we change the way people live and entertain. BILD Industries consulting in which we offer small . Premier Pools & Spas is open Mon, Tue, Wed, Thu, Fri, Sat. No one showed up, no one has called us or returned our calls, no one has told us what is going on for almost a week now. Building a pool can add value to your home. I highly suggest going with a different company. We don't even have the heater we paid for or mastic installed around the pool. This field is for validation purposes and should be left unchanged. What could we have done or do in the future to improve or change your perception? All Rights Reserved. We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. Since 1999, Pearland Pools has been making dreams come true. She has company. Pending items listed below. Unsubscribe at any time. It was AWFUL! There were delays to get us into engineering. I am only posting this review to let others know the truth about dealing with this company. Were here for you whenever youre prepared to make your dream a reality. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). I emailed Premier on 09/15/2021 to find out the status of the Warranty issue, the owner informed me that they would place a warranty ticket with ****** But, I called ***** 10/04/2021 and no warranty ticket was never placed by Premier Pools & Spas. ***** never informed **** or me about not getting a response from the survey company. He contacted PP&S, who sent a worker to take a look. Hello do you only do concrete or do you also do fiberglass? You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. Hello Susan. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Well start sending you the news you need delivered straight to you. Like why? I sent a termination letter and still haven't heard back from them. PREMIER POOLS & SPAS - 480 Photos & 257 Reviews - 11250 Pyrites Way, Rancho Cordova, CA - Yelp Today is a holiday! Rates may vary based on location, credit score, and loan amount. The pool was to be complete April 2022. Our content is intended to be used for general information purposes only. PPAS builds and services swimming pools and spas for homeowners across the country. The company is asking me for more money due to drainage. We do not do remodels or concrete, just new pool builds. Gunite, Fiberglass, Vinyl: Whats The Difference? I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. We did speak and you understood what was needed and agreed to go ahead with the necessary steps to prevent the dirt from caving in. Wed like your honest feedback and want to hear about your issue(s). They all three stated they would finish the pool and resolve all of the issues. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show, Pool Kings. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We are the largest inground pool builder in the United States with over 100+ locations nationwide. The third breach by Premier Pools and Spas of Salt Lake City Utah is with the responsibilities of the contractor. Extras: When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Just finish! The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. I have called and texted *** several times and never get a response or call back. Thats our commitment to you. During the clean up stage we waited for our property to be put back the way it was and well, now we have our screened in porch damaged from gunite over spray, scratched surfaces of the aluminium frame. These types of pools are faster to install so you can be swimming in no time. See details. For more information about reviews on ConsumerAffairs.com please visit our Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. Im very impressed with the work they did and the quality of our pool. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? Fast and easy online application. Pool plans were completed by 3/18. Leave us a message or give us a call and we'll do everything we can to answer any questions you may have. Don't use this company to build your pool! Click HERE to watch our new show Passion For Splashin! Request a FREE quote HERE or call us at (855) 212-2210. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. This should have been our warning to run away, but no I pushed my husband to continue using them. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. Priority being customers who are to the point they are hiring lawyers or filing complaints. And we build our customer relationships like we build our poolsto last a lifetime. Building a pool can add value to your home. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. 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