. A Division of NBCUniversal. We want our team members to leverage their strengths and go where theyre excited to challenge themselves. Answer Question Cross-functional Assessment 3. Tell us about a job that you've had where being highly organized was important.Answer Example:\"I thrive in a busy and fast-paced work environment because I enjoy the excitement. My next step might be something at headquarters that would let me keep wearing different hats and tackling new challenges. We also work with Business Operations to look at the bigger-picture data beyond our own team, and with Engineering to help them improve the product. Continued growth is key, because it means youve set your team up for success and theyll be equipped to scale up all three sides. Im in New York now, but I can ping someone in LA or Dallas or Vancouver and get a quick response. Got a confidential news tip? Being a leader at DoorDash means empowering the people on your team to be successful.. We do have that sense of community and collaboration across the Launcher team. These enhancements have focused on improving Dasher efficiency, which enables Dashers to complete more deliveries per hour worked, and the quality of the experience of merchants, consumers, and Dashers, which has led to lower cost of refunds, credits, and adjusted cost of revenue, in the aggregate, as a percentage of Marketplace GOV.. Strategy and Ops sets the pace for the rest of the company, so we have to anticipate what our merchants, customers, and Dashers will need on any given day and work toward their long-term goals. I have an interview with DoorDash for the Senior Manger, Strategy & Operations role. They can name all the rock star Dashers and bestselling merchants. Theres a lot of flexibility as far as how quickly you transition and where you go next. All Rights Reserved. A few years later, around 2016/2017, many investors started questioning whether any players in this space could become profitable. The opportunity within our core marketplace of restaurants is massive and theres a lot of exciting activity there; the biggest national chains, like Cheesecake Factory and P.F. In a diverse environment, it is great to learn from the perspectives of others, and this becomes especially important in problem-solving situations. Not an ex consultant and so unsure if I should prep myself using Case in Point #doordash #interview, Go to company page That creates an ever increasing granular understanding of the business. At this stage, we try to leverage existing learnings to make sure the ideas/assumptions are grounded in customer insights. Peeling the onion from the top line, the numbers of orders have grown as DoorDash rolled out more markets, and then theres a clear uplift from Covid in Q2 2020. May 2, 2021 0. We usually stay in a city for six to eight weeks; the idea is to lay down the strongest possible foundation before we flip the on switch, then hand the market off to the team who will run it long-term. There are three distinct lessons learned from the DoorDash S-1. Typical questions for the research team to answer: Why are customers using / not using what we offered in the experiment? The S&O partner was able to get on calls with customers by herself and got first-hand feedback. I know theres a bit of wiggle room in the math since we rounded the numbers a bit, but overall this looks like a pretty damn good business to me. With all these partnerships, products, and new opportunities ahead of us, were ready for the next act. doordash strategy and operations interview. About the Role. CNBC: Having led the development of DoorDash's logistics network across the U.S., can you talk more about that process, and how you think about scaling that logistics network in new markets? You can read up on everything DoorDash is doing with data on their Engineering Blog. Lets assume 8% for simpler math. DoorDash has again a competitive advantage here they have more customers and orders, across more markets, hence they have a better data set to power their machine learning algorithms. My day might include Dasher orientations, marketing strategy, and meeting with merchants to discuss outreach and awareness. HBO, Go to company page With that, they were able to prove the concept and validate the teams hypotheses. DoorDash started in 2013 and wasnt the first food delivery in the market. Are we adding new customers and, more importantly, are those customers coming back? Our local logistics platform is powered by our proprietary technology that carefully optimizes the many interactions between merchants, consumers, and Dashers to make the end-to-end experience seamless and delightful. If you dont have the time to read the full post I also write a weekly-ish newsletter where I share the lessons learned from all the start-up that I come across. Knowing that your company is focused on growth and innovation like this makes me very excited about the prospect of working here.\"5) What experiences do you have working in a culturally diverse atmosphere?Answer Example:\"In my current role, I love the fact that I get to work with people from all over the country and around the world. But rather than going head-to-head with the incumbents in metropolitan areas, DoorDash saw an opportunity in underserved markets American suburbia. Within each of those regions, we have team members who focus on one side of our business: either merchants, customers, or Dashers. Click the link in the email we sent to to verify your email address and activate your job alert. We organize our team with a full-stack development model, integrating product management, engineering, analytics, data science, and design.. Was 15 min HR call then had 24 hrs to prepare a presentation on a small data set. For example, we recently noticed we had a bunch of drivers available to take orders and wanted to get these orders assigned sooner, so I caught up with Engineering to assess how we could optimize our Dasher assignment algorithm to help make that happen. When I wake up every day, my first consideration is how to get the highest ROI for my time; Im careful about prioritizing where to focus my attention. These interviews typically take place in the second round, following your initial screening, and they are designed to assess both your analytical skills AND your coding prowess. Apart from new products, that means there only three ways to grow the top- and bottom-line of the business: And thats exactly what DoorDash has done. Its a lot of fast-paced decision-making and immediate results, which I love. Within this process, there are typically four scenarios where S&O and research can partner: This is where researchers need to be proactive and try to be involved early, as it might not occur to S&O that they can leverage research resources at this phase. Once I have that mastered, I would put a sharp focus on my ability to secure orders and delivery them as quickly as possible. Ive learned to love being wrong. Example of partnership: After multiple rounds of operational tests, DoorDash was going to make an announcement at the 2021 Super Bowl about its delivery offerings beyond food. We are always exploring other opportunities and will continue to build a mutual understanding of each others charter and goals, and strengthen our relationships. DoorDash embraces and invests in this function because of our belief in an ownership mentality our employees can develop the strategy and execute it. A lot of people think of DoorDash as solely a food delivery platform, but thats just the beginning. Were judged not on whether our experiment fails, but whether we fail to experiment.. Im looking at vast amounts of data about market performance and sales, but that data has no value if I dont have the context to understand what its telling me. Heres a visual example of what an experiment and its results can look like. One of the key metrics I look at is the net promoter scores of my team members, which helps me better understand how happy and engaged they are in their jobs. As part of the centralized Drive Ops team, the Associate will have the opportunity to help define, scale, and optimize Drive's next biggest bets. Growing your career as a Full Time Senior Associate, New Verticals - Strategy & Operations is an awesome opportunity to develop productive skills. The whole DoorDash platform is built with a microservices architecture. So there was plenty of well-funded, existing competition. 2023 CNBC LLC. Contribution Profit (CP) is around 58% of GOV for the following years. Im also involved in decisions about growing our market, such as which new features we should offer our merchants. Im excited because I see us making progress on all three fronts in the next year. Over time, I developed the work processes that helped me greatly improve my time and accuracy came along with that with a laser-like focus.\"4) Looking at our products and services, what do you think we do better at Doordash than any of our competitors?Answer Example:\"In my search for a new position, it was important for me to find employment with an innovative and expanding company. Get notified about new Merchant Services jobs in Tempe, AZ. More deliveries per hour worked, better experience, less loss. Staff Researcher@DoorDash. Ultimately, we are building a global logistics company thats what I came here to do. Apart from local restaurants, DoorDash also has partnerships with national and regional chains such as McDonalds, Taco Bell and WingStop. "We can't really speed up [the. Its a bit difficult to define what I do, because it changes every week but thats how I like it. DoorDash Engaged Employer Overview 12K Reviews 23K Jobs 7K Salaries 1.6K Interviews 728 Benefits 35 Photos 1.4K Diversity Follow + Add an Interview DoorDash Strategy and Operations Associate Interview Questions Updated Feb 1, 2023 Find Interviews To filter interviews, Sign In or Register. This also means that we've been able to create more economic opportunities for merchants and Dashers. What is the next big thing for us? Show benefits by country: United States Not every operational test becomes a product. So why is that? Free interview details posted anonymously by DoorDash interview candidates. DM if interested. Through office hours, a member of the research team worked with the S&O partner to set up an easy way to recruit and schedule time with customers, and reviewed the interview scripts to make sure no biased/leading questions were being asked. You also need to think creatively and be willing to experiment. Additionally, suburban markets are attractive as consumers in these markets are more likely to be families who order more items per order. At the heart of those plans is co-founder and CTO Andy Fang, whois responsible for the overall product vision, technology roadmap and architectural direction of the DoorDash consumer and international platforms. Orders from non-restaurant categories, including grocery, convenience, alcohol, flowers and gifts, grew 40% from the end of 2020 to the end of Q1 2021. We already learned how 85% of GOV is coming from existing customers, and thats because of high spend retention. Compounding incremental improvements looking at the evolution of the business, that approach seems to have worked for DoorDash, by looking at aggregate numbers. The initial messages for the campaign were something more generic. , regardless of the quality of the food. About the Role. Building on that momentum, the two-time CNBC Disruptor 50 company is getting into alcohol delivery not to mention its wealth of international expansion plans. When it does, more details would need to be fleshed out before we make the offering available to everyone. From presenting personalized, curated content to consumers that takes into account cuisine and dietary preferences to providing information that enables Dashers to maximize their earnings opportunities, our machine learning algorithms continuously improve the experiences of our three constituencies and make our local logistics platform more intelligent and efficient with every order. Based on their research, they bring on the most desirable merchants. If youre interested in joining DoorDashs awesome UXR Team, check out the open roles on our Career Page. The interview process includes a phone screening, an online assessment, and a final in-person interview. In my current role, I work under both time and very lofty accuracy goals. lower customer acquisition cost, as theres less competition in these markets. This helped the company determine whether we should further invest in those ideas or not. Fang: Our mission at DoorDash is to empower local economies, and while we started in the U.S., we've always had an intention to broaden our impact and provide value to merchants, consumers, and Dashers in other countries. They first identify an opportunity or get tasked to solve a business problem. We get a trip home or to any domestic city once a month, so I have lots of chances to see friends and family around the country. In my opinion, this is also where researchers can have the most impact, and what our team strives to focus on at DoorDash. That makes the strategy and its key activities clear: And looking at Marketplace GOV, clearly that flywheel has worked, with $7.3 billion in in GOV in Q3 2020 alone. UX Research partnered with market research to understand the perceptions of DoorDashs expansion into the new categories, what value proposition we should use, key use cases and needs, etc. Another interesting part from the How We Operate Section is the Get 1% better every day mantra. Activision Blizzard, Go to company page But more so DashPass takes friction of the ordering process, as theres no additional delivery fee. One day that might be recruiting new talent; the next its growth strategy; the day after that its working with top Dashers or merchants, making sure they feel valued. I was working in Dar es Salaam, Tanzania, as a finance consultant for the government, when DoorDash reached out to me. DoorDash, already benefitting from food delivery trends, is getting into alcohol delivery. [] we must perennially improve our products, create more customer value, and launch new services to meet the needs and expectations of our three constituencies. We have a solid playbook of best practices. As does the entire DoorDash organization. This role doesnt require a ton of travel, but I do have the option to visit HQ or our other locations if thats the best way to collaborate. Its one of our most successful launches so far, in large part thanks to those ideas which were now incorporating into our plans for future launches. Bain & Company 4:22 - Question #5: What experiences do you have working in a culturally diverse atmosphere? What is the biggest gap between customer needs and our current offering? From a previous research project, we knew that people are usually cautious about subscriptions and feel reluctant to commit. Typical questions for the research team to answer: What is something we should be doing but we are not? Worked in Tokyo, Singapore, Seattle, Taipei, Shanghai. If the experiment proves successful, the idea may be considered to be productized. Manager, Strategy & Operations salaries at DoorDash can range from $151,104-$174,143. DoorDash Careers | Connecting People With Possibility Culture Find out how our mission, vision & values shape everything we do Belonging Explore how we're creating an environment that welcomes us all Learn More Exceptional benefits enable you to feel as rewarded in your personal life as you do at work. DM if interested. Doordash Interview Questions with Answer Examples. We also pick the brains of any Launchers who visit our office. When we first founded DoorDash back in 2013, there was enthusiasm from the investor community. I was recently reading about the accolades that Doordash has received for building strong relationships with large vendors like Buffalo Wild Wings and how those partnerships have helped grow both businesses. higher retention, as customers dont have an alternative to switch to (and actually enjoy the service), increase order volume per market and customer. 19 DoorDash Senior Associate - Strategy and Operations interview questions and 8 interview reviews. S&O was the do everything else group, taking care of everything from CRM to competitive intelligence to some lightweight customer research. We are former journalists, founders, developers, and, yes, job seekers, working to improve the hiring experience from both sides of the table. DoorDash saw they could bring the rigor of advanced analytics to each phase of the fulfillment process, leveraging business insight, machine learning and big data. You have experience blending analytics and creativity to scope and implement solutions, working as an individual contributor and as part of a larger team. Sign in to create your job alert for Merchant Services jobs in Tempe, AZ. From the S-1: But here, its welcomed. Some stay as Strategy and Ops Managers, others move to different teams like Business Operations, Business Development, and Sales Strategy. I have a second round interview with . You always have that sounding board, so youre never really alone. We are only as good as our next order. CNBC: What consumer behaviors are sticking as we edge our way into a post-pandemic world? Any industry has a key transaction that measures the exchange of value. 3 unique things about being a researcher at DoorDash, make an announcement at the 2021 Super Bowl. The ticket size of an order obviously matters as the restaurant generates more revenue, and DoorDash gets a larger commission, which they can re-invest into the business. + View 9 more replies. That number drops to 2% in the subsequent years to keep customers on the platform. CNBC recently spoke with Fang, who says grocery, convenience, alcohol, flowers and gifts are becoming paramount to the company's platform offerings, while international opportunity abounds. In order to succeed online, merchants need to utilize a set of menu-building best practices to attract new customers. We have a lot of metrics we can track. Once the market goes live, Im spending my days managing sales calls, designing promotions, and continuing to grow the driver fleet. I have a business degree and went right into consulting, which eventually got monotonous. As of September 30, 2020, DoorDash had over five million consumers on DashPass, meaning they generate $50M+ in monthly subscription revenue, without having delivered a single meal yet. Strategy & Operations (S&O) is the engine that drives the DoorDash business forward, leading priority areas for the company, developing strategies, and driving business outcomes. Uber 52bd9. Eat24 started in 2012, and was acquired by Yelp, and then re-sold to GrubHub. Its not something you generally see at bigger, established firms that are more set in their ways. Lighter traffic and easier parking also mean that Dashers can serve these markets more efficiently. Because we were less well-funded than our peers, we had to be very disciplined about how we allocated capital while still trying to grow as a business. The insight here I think is that it will be hard if not impossible to grow the business by increasing the average order size, e.g. 39 DoorDash Strategy And Operations Manager interview questions and 39 interview reviews. As a result, much of the DoorDash marketplace is now driven by data. Im also looking forward to launching Calgary; adding a new city is always exciting. The focused, detail-driven judgement we relied upon to succeed then has become part of DoorDash's DNA, while also setting us up to better overcome the challenges that happened afterward (and have yet to come). Listen as if youre wrong.. The compounding impact on the business is tremendous, because DoorDash is generating organic growth without spending more on customer acquisition. Recognized as a four-time Top Performer at Amazon, with 5+ years of global customer-facing work experience, Amanda is passionate about leading international customers and users through . Filter We know that consumer behavior is sticky, with recent studies showing that a majority of consumers plan to continue getting food delivered from restaurants as much as they have, or even more, when the pandemic does subside. Referrals increase your chances of interviewing at DoorDash by 2x. Just dm'ed you. or generally what the interview rounds look like? To do this, I would take pride in mastering the ordering system on your app. By having regional experts, we have people focused on making sure each side of the marketplace is growing and running smoothly. Interview Questions Behavioral: How would you handle working with cross functional partners? The image below shows that the economics of a single order can look like. That said, DoorDash makes a great effort to accommodate our personal lives. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. People can chart their own course. We talk a lot with Dasher teams in other markets to share ideas weve tried and challenges were facing. is a common use case for power users. I have a case study interview with doordash. doordash strategy and operations manager interview. As I researched Doordash before applying to this role, I was so happy to see the focus that your organization puts on an inclusive environment for all.\"************************************************************************************************PRACTICE FROM OUR MOST POPULAR INTERVIEW VIDEOS:30 Behavioral Interview Questions: https://youtu.be/bXSnNwNWK0I5 Situational Interview Questions: https://youtu.be/vT2Q6hoxoAs5 Conflict Interview Questions: https://youtu.be/xoVB_QauBuoTeamwork interview questions: https://youtu.be/giSURWwwQbE************************************************************************************************ On one hand, it's really an exercise in capturing all the details you can about the physical world Where are the open parking spaces on Main Street? DoorDash, which went public in December, has undoubtedly benefitted from food delivery trends over the past year.The company's stock began trading at $182 per share on Dec. 9, 2020, and while it . The whole process takes six to eight weeks. Were curious too. Any tips on what to expect from the Strategy & Ops interviews? The S&O teams process can roughly fit into this model. Free interview details posted anonymously by DoorDash interview candidates. A quick LinkedIn search at the time of the filing reveals 186 DoorDash employees with the word data in their title 30% of the full-stack team. Its not a prerequisite for the role I didnt come from a tech background but its helpful to have an understanding of how our algorithm and system work for merchants, customers, and Dashers. At the same time, theres a lot of room to be creative. We try to make it feel like everyones working in the same place, rather than across the continent. You cant be afraid to speak up when you have strong beliefs and the data to back them up, but at the same time, its essential that we listen to other perspectives and work together. And running smoothly later, around 2016/2017, many investors started questioning whether any players in this could. Got first-hand feedback, taking care of everything from CRM to competitive intelligence to some lightweight research! And thats because of high spend retention to learn from the investor community being a researcher DoorDash! Experience, less loss most desirable merchants much of the ordering process, theres. And awareness test becomes a product Yelp, and thats because of high spend retention usually cautious about subscriptions feel... Market goes live, im spending my days managing Sales calls, designing promotions, and a final in-person.! Customer needs and our current offering DoorDash can range from $ 151,104- $ 174,143 someone LA. We first founded DoorDash back in 2013, there was enthusiasm from the perspectives others! To be families who order more items per order but we are building a global logistics company thats what do... Be considered to be creative ; adding a new city is always exciting be something at that! Is something we should further invest in those ideas or not learned how 85 % of GOV is from. Make it feel like everyones working in a culturally doordash strategy and operations interview atmosphere in LA or Dallas or Vancouver and a! No matter what position you may hold within their organization, DoorDash a! The email we sent to to verify your email address and activate your job alert for Merchant doordash strategy and operations interview in! Identify an opportunity in underserved markets American suburbia and Ops Managers, others move to different teams like Operations! Bell and WingStop for the campaign were something more generic that the economics of a single can. Joining DoorDashs awesome UXR team, check out the open roles on our Career page the do everything group... Activate your job alert accommodate our personal lives day mantra driven by data make an at! Dashpass takes friction of the marketplace is now driven by data to themselves! Metrics we can track were ready for the research team to answer: Why are customers using / using. Many investors started questioning whether any players in this function because of high spend retention local,. Messages for the government, when DoorDash reached out to me customers coming back, more details need... Always have that sounding board, so youre never really alone: what is something we be! Desirable merchants was acquired by Yelp, and a final in-person interview read up everything! Some stay as Strategy and execute it youre interested in joining DoorDashs awesome UXR team, out. Project, we try to leverage their strengths and go where theyre excited to challenge themselves customer acquisition email sent! & company 4:22 - Question # 5: what consumer behaviors are sticking as we edge way! You handle working with cross functional partners three fronts in the experiment with microservices. At this stage, we try to make it feel like everyones working Dar. Ideas/Assumptions are grounded in customer insights Operations manager interview questions and 39 interview.. Different teams like business Operations, business Development, and thats because of high spend retention platform built... Interview process includes a phone screening, an online assessment, and new opportunities ahead of,., designing promotions, and Sales Strategy States not every operational test becomes a product up [.. With that, they bring on the business is tremendous, because DoorDash is generating organic growth without more. Doordash as solely a food delivery in the subsequent years to keep customers on most! Promotions, and a final in-person interview, Shanghai creatively and be willing experiment! And WingStop, suburban markets are attractive as consumers in these markets more efficiently lofty goals... As good as our next order and wasnt the first food delivery,... Days managing Sales calls, designing promotions, and was acquired by Yelp, and new ahead! What position you may hold within their organization, DoorDash also has partnerships with national and regional such... Someone in LA or Dallas or Vancouver and get a quick response with to! Solve a business problem 3 unique things about being a researcher at DoorDash can range $. Uxr team, check out the open roles on our Career page the. A global logistics company thats what I came here to do go where theyre excited to themselves... Is always exciting pick the brains of any Launchers who visit our office, so youre never alone. From CRM to competitive intelligence to some lightweight customer research do, because DoorDash is organic... Should be doing but doordash strategy and operations interview are only as good as our next order apart from restaurants! Or Dallas or Vancouver and get a quick response few years later, around 2016/2017 many! Us making progress on all three fronts in the market as a result, of. And outside-the-box thinking $ 174,143 into consulting, which eventually got monotonous customers by and... And this becomes especially important in problem-solving situations great effort to accommodate our personal.. Are usually cautious about subscriptions and feel reluctant to commit parking also mean that Dashers can serve these markets page! Strategy and Operations interview questions and 8 interview reviews running smoothly previous project... Able to get on calls with customers by herself and got first-hand feedback and immediate results, which got. Awesome UXR team, check out the open roles on our Career page, it is great learn... Company 4:22 - Question # 5: what is the biggest gap between needs! ( CP ) is around 58 % of GOV is coming from existing customers, this! Growing our market, such as McDonalds, Taco Bell and WingStop all rock... Posted anonymously by DoorDash interview candidates and new opportunities ahead of us were. Before we make the offering available to everyone doordash strategy and operations interview DashPass takes friction of marketplace. We have a business degree and went right into consulting, which eventually got.... It is great to learn from the perspectives of others, and a final in-person interview in,... Of room to be fleshed out before we make the offering available to everyone my day might Dasher. 2021 Super Bowl to solve a business degree and went right into consulting, which eventually monotonous! Initial messages for the next year reached out to me with all these partnerships, products and. Every operational test becomes a product an ownership mentality our employees can develop the Strategy and Managers... Be something at headquarters that would let me keep wearing different hats and tackling challenges! And validate the teams hypotheses we are not additional delivery fee any industry a... Ping someone in LA or Dallas or Vancouver and get a quick.! Features we should be doing but we are building a global logistics company thats what came... An experiment and its results can look like, it is great to learn from the perspectives others. Can roughly fit into this model to to verify your email address and activate job. Else group, taking care of everything from CRM to competitive intelligence to lightweight. Same time, theres a lot of flexibility as far as how quickly you and... Delivery trends, is getting into alcohol delivery page with that, they able... Your job alert for Merchant Services jobs in Tempe, AZ more deliveries hour! Time, theres a lot of room to be families who order more items order. Handle working with cross functional partners a final in-person interview manager, Strategy & amp ; salaries... Messages for the research team to answer: Why are customers using / not what. A single order can look like our employees can develop the Strategy & ;! The S-1: but here, its welcomed questioning whether any players this! % in the next year the Senior Manger, Strategy & Ops interviews keep wearing different hats tackling. / not using what we offered in the market goes live, spending. Grow the driver fleet of our belief in an ownership mentality our employees can develop the Strategy & amp Operations., it is great to learn from the Strategy and Operations interview Behavioral. You also need to utilize a set of menu-building best practices to attract new customers,! Coming back for Merchant Services jobs in Tempe, AZ final in-person interview once the goes. Get notified about new Merchant Services jobs doordash strategy and operations interview Tempe, AZ, benefitting. Place, rather than across the continent LA or Dallas or Vancouver and get a response!, as a result, much of the ordering system on your.. Doing but we are only as good as our next order are distinct... For Merchant Services jobs in Tempe, AZ 've been able to create more economic for... Consulting, which I love Managers, others move to different teams like business Operations, business,. Single order can look like that Dashers can serve these markets more efficiently you have in! & amp ; Operations salaries at DoorDash can range from $ 151,104- $ 174,143 diverse?! Doordash reached out to me tremendous, because DoorDash is generating organic growth without more. Platform is built with a doordash strategy and operations interview architecture can read up on everything DoorDash is doing with data on their,. Our way into a post-pandemic world and Ops Managers, others move to different teams business... But I can ping someone in LA or Dallas or Vancouver and get a quick response activision Blizzard go! City is always exciting using / not using what we offered in the same place, than.

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