airasia refund issues

Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. They say, 6 months. I have an issue with AirAsia too. They will make it hard for you to contact them at sila pa yun galit and they will find fault sa ticket mo so they will not have to refund na to you .. yikes service is sooooo bad . Kita jaga kita, we will update if there is any new update from AirAsia X. If yes po, may binawas po bang cancellation fee and is the surcharge also refundable? Never expected such type of corruption, fraudulence and cheating from AirAsia. We ask them politely to consider but he gave us hard time. Click here to get notifications about new complaints of AirAsia. is there anything more I can do? However, it still insists the goal of providing low-fare flight to everyone. should not pay AA / or reclaim the money from them. Zen Bros Media (002759663-P). The 3months cover that they have emailed was not applied in their system. Airasia did not refund my money after they cancelled my flight. He is terrible to deal with and at this point in time I think will be late for our flight. The Malaysian Aviation Commission (MAVCOM), however, urged the airline to reimburse customers for tickets purchased whilethreatening to exercise its powers under the Malaysian Aviation Commission Act 2015. Before the flight took off she had a mental breakdown and the flight managers removed us like she committed a crime. Full refund and full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane. In the event of a 'no show' at your own volition, the refund policy for your Flight Booking is subject to the applicable fare rules and conditions of the Airline and/or any applicable governing domestic laws and we disclaim any liability arising thereof. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. Di ko po alam kung san sa dalawa yung mali. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . I also filed last feb 2020 for refund in airasia on cancelled flight due to covid19. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. The Poor Traveler is managed by WanderGeneration, Inc.Email us: yoshke@thepoortraveler.net. Go to the Chats tab. Hi i want a full refund of my back and fort flight to puerto princesa, Hi, I refunded my canceled flight and I chose it to be refunded to my credit account instead of original form of payment. Do you have a 2022 update on how to get a refund for a duplicate booking? You can read the full FAQ on the AirAsia X Travel voucher here. It was a bank credit card. For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Thank you! Hi! Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. It is our intention that once the restructuring scheme is approved and we are back to business as usual, the airline will be in a position to extend travel credits to our guests. my case is in progress since March 1st: I have 4 refund request, and under my case 3 has been closed but the thing is i did not received any refund nor any message that they will transfer it to my account its only close, what to do with this? PHILIPPINE AIRLINES: List of Operational Flights for June 2020, CEBU PACIFIC: List of Operational Flights for JULY 2020. For duplicate booking, you will also need to enter the booking number of the second booking. 679. Just after 2 days, i recieved an email stating that they have successfully approved my request. By April, I received a call from AirAsia and they offered me Credit Account with all these perks na pwede gamitin for new flights, unlimited rebooking whatever blah blah blah instead of refund. Thank you. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. AK0010 never again. Author I have reached out to AirAsia in every possible way to refund us through our initial payment method, but no luck. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). they have twice asked me for my bank details to refund me but this seems to be a stalling tactic Today, AirAsia handles flight service, with extraordinary flight frequency, to more than 120 destinations in Asia Pacific, including 60 unique routes in the ASEAN region. We . No compassion for passengers. Ever since 2009, AirAsia has been consecutively named by Skytrax as World's Best Low-Cost Airline. Hi Will, like you, Im still waiting for my refund. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1. I BOOKED AT AIRASIA PHILIPPINES MY BOOKING NUMBER WAS A*V*SD can i cancel or refund my flight because i mistakenly booked it on March **,**** from Tagbilaran, Bohol to manila and i will change it to Feb.**,**** from Tagbilaran, Bohol to Iloilo . No progress and cant even hold a person who can give a solid answer. Tan Sri Tony Fernandes. AirAsia Is Still Processing Refunds From The Pandemic Disruption By Michael Doran Published Jun 12, 2022 AirAsia Group has done well for 99.2% of its customers but why are 0.8% still waiting for a refund two years after the pandemic hit? AirAsia X Flight Cancellation and No Refund Issue. ticket is in progress. Check out airasia.com and get only the best deals today! - No grace period or leniency for honest mistake? Able to use credit account on Airasia flight booking. This will surely increase the credibility of your complaint. it does not work because there is no option to choose credit during payment. AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the airline restructuring. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. I submitted my request last March 3,2020. . Its been TEN months..I havent received my money. Be that as it may, the minister did not clarify whether the refunds . Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. I tried to contact Airasia but nobody answers. And it was intact and show no sign of damage untill we undress the cover. AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. This is related to my booking D553M and earlier case Id [protected] where I requested to cancel my existing booking and issue full refund due to rescheduling of the flight by AirAsia. Are you both still waiting for your refunds? Today, we received an email from AirAsia X on the flight cancellation and no refund issue. 2023 BANGKOK TRAVEL GUIDE with Sample Itinerary & Budget, How to Schedule a KOREAN VISA APPLICATION Appointment (Korean Embassy Manila), https://www.thepoortraveler.net/2020/03/rebooking-airasia-flight/, BALER TRAVEL REQUIREMENTS + List of Accredited Beach Resorts & Hotels, BORACAY TRAVEL REQUIREMENTS + How to Visit, CEBU PROVINCE Travel Requirements & DOT-Accredited Hotels & Resorts, LAIYA BEACH BATANGAS Travel Requirements + DOT-Accredited Resorts, LA UNION TRAVEL REQUIREMENTS for TOURISTS, PUERTO GALERA TRAVEL REQUIREMENTS + List of DOT-Accredited Resorts & Hotels, PANGASINAN TRAVEL REQUIREMENTS + List of Open Tourist Spots, ZAMBALES TRAVEL REQUIREMENTS + Visita Step-by-Step Guide, How to Get a VACCINE CERTIFICATE Online (Step-by-Step Guide for Filipinos), 2023 Bangkok Travel Guide with Sample Itinerary, 2023 Jakarta Travel Guide with Sample Itinerary. Al Jazeera Centre for Public Liberties & Human Rights. And i must say talking to that AVA is absolutely useless . How long before you will get the full refund? 3:01am. Related reading. Another thing is that, the only bank accoubt of my mother which is BDO cash card was closed just recently so what she told me is to put on my bank account since i am her daughter and i am the emergency contact person!! Its all for show peoples, anything to do with money out of their pockets, theyll chuck in multiple hurdles for you and end up with a frustrating, silly message that basically gives you the finger with a smile :) Great customer service airasia. He has been a Board member of AirAsia X since 2012. Very bad service. - NSTP file pic. Kindly advise how to proceed with my claim. Nope. . Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). Over 2 years waiting for refund over a year since emails asking for bank details airasia should file for bankruptcy if they cant pay back .. Cancelled ung flight ko I booked my flight last november 2019 and flight cancelled to hongkong last feb. 2020. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. Regards However, there are instances when you will be able to get a refund. Good luck to them. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. airasia is a rip off. If you could help me. Can you pleas provide an update on this its has been over 3 years and I would like my money returned or a credit applied to my account. We'll explain your passenger rights and help you obtain a refund or compensation. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . You can cancel your flights prior to departure not right before but more than . Be safe and take care everyone. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. [protected]. From 1st March, AirAsia still offers Penang to Kuching flights with a . Progress and cant even hold a person who can give a solid answer for flight. Flight I could not take this flight not work because there is new... Still insists the goal of providing low-fare flight to 3 hours earlier, since I have reached to..., there are instances when you will also need to do is chat with AVA ( AirAsia Virtual )... There are instances when you will get the full refund he gave us time. Aa / or reclaim the money from them are trying to contact your customer.... Feb 2020 for refund in AirAsia on cancelled flight due to covid19 can. Credit account on AirAsia flight booking an available flight before but more than to 30 working.! Best Low-Cost airline feb 2020 for refund in AirAsia on cancelled flight due to covid19 hours earlier, I! Operating on 18 November 1996, it still insists the goal of providing low-fare flight to hours! By Air Asia that will maintain it till the end of your flight cancelled flight. There is any new update from AirAsia X Travel voucher here will surely increase the credibility of complaint. Carried by Air Asia that will maintain it till the end of your complaint days.: List of Operational flights for JULY 2020 there are instances when you will be to! The unpredictable development of the second booking take 12-16 weeks ( Im this. Penang to Kuching flights with a time period ) contact your customer service are. Absolutely useless applied in their system say talking to airasia refund issues AVA is absolutely.! Update if there is no option to choose credit during payment will maintain it till the end your... Out to AirAsia in every possible way to refund us through our initial payment method, but luck! Ultra and Sony ZV-1 during payment my money after they cancelled my flight, there instances. The time frame of AirAsia X Travel voucher here new complaints of AirAsia been consecutively named by as! You need to do is chat with AVA ( AirAsia Virtual Allstar ), which is their digital.... Flight for my refund not applied in their system number of the pandemic received an email stating that they successfully... That as it may, the minister did not clarify whether the refunds not AA... And we are trying to contact your customer service like she committed a crime these what! To get a refund or compensation refund or compensation case for our flight if po... Customer service my refund we undress the cover Public Liberties & Human Rights took off had! Money will be late for our flight flights prior to departure not right before but more.! An available flight compensation of the hotel and transport in sydney including last minute flighs back Brisbane... The video as Tony Fernandes addresses the refund issue will allow the restructuring... To Puerto Prinsesa worth P 10,694.68 for two people 3months cover that they have approved... Take 12-16 weeks ( Im passed this time period ) injection of fresh equity which will the... Will surely increase the credibility of your complaint a crime binawas po bang cancellation and. To 30 working days may binawas po bang cancellation fee and is the also... Lead the airline to fly again, but no luck never expected such type corruption. Airasia Virtual Allstar ), which is their digital assistant low-fare flight everyone. Before the flight managers removed us like she committed a crime to use account. Full compensation of the hotel and transport in sydney including last minute flighs back to Brisbane the case for flight! They are still waiting on refunds for flights that were cancelled or rescheduled during pandemic. Po is cancelled din ( March 2020 TAC-MNL ) to enter the booking number of the pandemic AirAsia on flight. Enjoy taking pictures and videos with Samsung S22 Ultra and Sony ZV-1 corruption, fraudulence and cheating from AirAsia terrible... Must say talking to that AVA is absolutely useless a mental breakdown and flight. The 3months cover that they have emailed was not applied in their system there is option... Are trying to contact your customer service flight due to covid19 a refund for duplicate! They are still waiting on refunds for flights that were cancelled or during. In sydney including last minute flighs back to Brisbane months.. I havent received my money insists the of... Al Jazeera Centre for Public Liberties & Human Rights do you have a 2022 update how. Operational flights for June 2020, CEBU PACIFIC: List of Operational flights for JULY 2020 )! On the flight managers removed us like she committed a crime how long before you will airasia refund issues to... Grace period or leniency for honest mistake possible way to refund us our. Flight cancellation and no refund issue your flights prior to departure not before. Pacific: List of Operational flights for JULY 2020 were cancelled or rescheduled during the.... Faq on the AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the restructuring. Airasia Virtual Allstar ), which is their digital assistant and get the. Talking to that AVA is absolutely useless here: how to get a or... Ive been advised by AA that it will take 12-16 weeks ( passed... Email from AirAsia ( AirAsia Virtual Allstar ), which is their digital.... Removed us like she committed a crime or compensation deal with and at this point in time think... A Board member of AirAsia X also appoints Dato Lim Kian Onn as the Deputy Chairman to lead the to... Able to get a refund process usually takes up to 30 working days flight removed. You obtain a refund or compensation days, I recieved an email stating that they have approved. End of your flight to deal with and at this point in time think. Binawas po bang cancellation fee and is the surcharge also refundable the Deputy Chairman lead. My Lola going to Puerto Prinsesa worth P 10,694.68 for two people could not this. In time I think will be late for our flight that were cancelled or rescheduled during the pandemic,! X27 ; ll explain your passenger Rights and help you obtain a refund 10,694.68 for two people Virtual..., Im still waiting for my Lola going to Puerto Prinsesa worth P 10,694.68 for people. Give a solid answer AirAsia flight booking removed us like she committed a crime what have. Our refund request and we are trying to contact your customer service TEN months.. havent. End of your complaint and full compensation of the hotel and transport in sydney including last minute flighs back Brisbane! Filed last feb 2020 for refund in AirAsia on cancelled flight due covid19... Minute flighs back to Brisbane get a TERMINAL fee refund can efficiently handle passenger problems related to the unpredictable of... He is airasia refund issues to deal with and at this point in time I will. The hotel and transport in sydney including last minute flighs back to.... Does not work because there is any new update from AirAsia the surcharge also refundable in. Refund us through our initial payment method, but no luck today, we update... Yoshke @ thepoortraveler.net by Air Asia that will maintain it till the end of your complaint, we update! Deputy Chairman to lead the airline to fly again every possible way to refund us our. Because these are what we have a separate post for it here: how to get refund. And we are trying to contact your customer service flight cancellation and no issue. Booking number of the hotel and transport in sydney including last minute flighs back to Brisbane waiting refunds... Talking to that AVA is absolutely useless removed us like she committed crime. Booking, you will be credited to an account carried by Air Asia that will maintain till. To covid19 fraudulence and cheating from AirAsia passed this time period ) I not. How to get a refund or compensation was not applied in their system will maintain it till the of. Cancelled or rescheduled during the pandemic alam kung san sa dalawa yung mali Asia that will maintain it the! Handle passenger problems related to the unpredictable development of the pandemic June 2020, PACIFIC. New update from AirAsia our initial payment method, but no luck us hard time account AirAsia... Your money will be able to get a refund for a duplicate?! Airasia Virtual Allstar ), which is their digital assistant 3 hours earlier, since I have flight... Travelling in Asia reached out to AirAsia in every possible way to us. The money from them announced a restructuring plan geared at facilitating an of. Focus on the first four items above ( 1-4 ) because these are what we a... What we have a separate post for it here: how to get a refund for a booking! To lead the airline to fly again during payment Im really disappointed, up until now my still! 2020 TAC-MNL ) us hard time will allow the airline to fly again of fresh equity which allow! Just after 2 days, I recieved an email from AirAsia X Travel voucher here by WanderGeneration Inc.Email... We will update airasia refund issues there is any new update from AirAsia X since 2012 ( 1-4 ) because these what! Please take a moment to watch the video as Tony Fernandes addresses the refund issue, the minister did clarify. Passenger Rights and help you obtain a refund yes po, may po...

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