b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW %Z9 'A The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, same ship, itinerary type and stateroom category within 4 weeks of the original sailing date. One was a refundable deposit forAPEX, cancelled way before final payment was due..the other is a 50% cruise fare refund plus fees and tax under the Cruise With Confidence Program. Sign in or create an account. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If I had a Future Cruise Credit (FCC) that I applied to a sailing Celebrity Cruises canceled, what terms apply when I book my new cruise? Yes, we will allow a one-time transfer of an FCC from any Celebrity Cruises sailing cancelled due to global suspension or under the Cruise With Confidence program. cm$Vq7Z3I7 X"NJy?XhY(\J|KZSZK=VQRKSB bTdC4>[J5Bl=A.H9u9;e8_xVKDtuJt,sWiQ"9fVS`'kgMz6MH3e^j$#+*t!3\\65z"OJ>$bP9\-b#+RS)s~mWogLuU8RXQY=NP:7U One of the reasons I stay away from Royal Caribbean is that depending on the room category (suites), your deposit is automatically non-refundable. What about passengers who did not cancel their reservation but were notified that government restrictions or travel bans meant they would be denied boarding? I guess I should have asked if I had to go thru. Celebrity cancelled our 3/27/20 cruise on 3/13/20. The value of your original Cruise With Confidence FCC will be restored to a new FCC. Started June 21, 2021, By To that extent CwC at least offers the chance to retrieve your deposit albeit in the form of a FCC, better than losing 300. If a guest is denied boarding due to a failed medical screening at the port (e.g., greater than permissible temperature), the guest may be covered to receive reimbursement under the Trip Interruption benefit. Sailings of a different length than the original voyage will be prorated. Europe For contracted groups, the compensation available under Cruise with Confidence would be offered to the travel partner or direct purchaser who entered into the contract and guests would need to deal with that party directly. #2. For sailings cancelled by Celebrity Cruises due to the COVID-19 related global suspension of cruising, CruiseCare premium payments made to Celebrity Cruises will be refunded. I cancelled online and received an email from X a few days later. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. A couple of reports on there of refunds received but it is not clear whether they are TA or direct bookings with X. I think that X would have to refund to TA so TA can refund to passenger. Is cruise/vacation cancellation protection available? In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. The cruise is still showing in our account on website when we log in. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. Who can I contact about this? What sailings qualify for Cruise with Confidence? =6F; Ni ,h~ On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. Exceptions are any cruise booked under special non-refundable terms. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. What payments are refundable on the sailings cancelled by Celebrity Cruises? <> Nothing new from X on our credit card! I cancelled my trip before the 18th final payment date (right after the State department said not to cruise, but before Canada shut down all their ports until July). c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o CC Help Jenn If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. 2023 Celebrity Cruises, Inc. Guests who booked flights independently need to contact the air carriers directly for available options. It provides reimbursement if guests are quarantined for coronavirus (COVID-19) while on the trip and unable to return home on the originally scheduled date. Guests booked on Celebrity Infinity for the Transatlantic sailing may Lift & Shift to another Transatlantic voyage. All sailings departing on 10/1/22 or after would be covered by the original Best Price Guarantee program. MSC Cruises: 60 to 90 days. Guests booked on SL or ML series ships may choose another ship in either series. Other than a refund, Celebrity is not liable for any additional expenses in that situation, including transportation and or lodging. https://cancellation.celebritycruises.com/?brand=C&program=cancel. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? 4VK,3OKG F,j @!PN:>*2\d0a.kO.-6.O)@@ 49->6UjWiMvN@.n.d45r[_V. Posted March 19, 2014. , explore Europe in Relaxed Luxury. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. CC Help Jenn The cruise fare is processed separately and will be issued within 30 days of our receipt of your request. Knowing when you are entitled to a refund and how to go about getting one can be mind boggling. Hope it won't be necessary. I also reserved my hotel rooms and other arrangements with refundable deposits. Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. You will be able to leave a comment after signing in, By There is no need to call to initiate the process. For bookings made outside of the United States and Canada, a different cancellation policy may apply. My two cruises are still active when I log in to their website. Yes, full payment is still required at 75 days to departure for sailings of one to four nights in length and 90 days to departure for sailings of five night or more. A list of exclusions will be provided. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. If you choose to cancel without opting for a Cruise with Confidence FCC, the Celebrity Passages onboard credit will be forfeited. Seems logical that this fee should also be refunded by the insurer. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Go to site, Already booked? Cancellation penalties Celebrity's cancellation policies vary by the length of the cruise. This would gain X some brownie points I am sure! Be sure to have your cruise reservation number handy, as customer service will need it to process your cancellation. Celebrity cancelled my cruise on 4/20 and that form doesn't allow me to enter that date as the date of the cruise ao I'm not sure what to do. The original cruise fare price and promotion will be protected when selecting an alternative Caribbean sailing aboard Celebrity Summit departing between 9/16/21 and 10/30/21. Celebrity customer service for existing reservations can be reached. Several of us canceled due to a friend getting cancer. Guests booked on Celebrity Infinity will have the choice of rebooking their Mediterranean sailing on a specified 2022 Celebrity Edge, Celebrity Constellation or Celebrity Reflection sailing. Celebrity has also canceled the Celebrity Apex transatlantic sailing on May 1, the 2021 Europe season for Celebrity Edge and Constellation's sailings departing May - October, 2021. SAILINGS TO AUSTRALIA/NEW ZEALAND NOVEMBER 1 - DECEMBER 31, 2020, SAILINGS TO DENMARK AUGUST 1 SEPTEMBER 30, 2020. Featured review. However, if you choose to take the 100% refund instead, the onboard promotion will not be honored if you choose to rebook. What You Need to Know. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! (excluding Asia/Australia/New Zealand December 1, 2020 May 31, 2021), (excluding Celebrity Silhouette 11/8/20, 11/20/20 and Celebrity Infinity 11/16/20), ASIA/AUSTRALIA/NEW ZEALAND WINTER DECEMBER 1, 2020 MAY 31, 2021, SAILINGS TO AUSTRALIA/NEW ZEALAND OCTOBER 1 31, 2020, OCTOBER 1 31, 2020, and SILHOUETTE 11.8.20, 11.20.20 ANDINFINITY 11.16.20, EXCLUDING AUSTRALIA/NZ. I booked a cruise on board that has now been cancelled by Celebrity. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Full or partial refunds issued due to denial of boarding or disembarkation caused by symptoms, exposure, or a positive test for COVID-19 immediately prior to or during the sailing are dependent on full compliance with all policies and protocols found in section 4 of the cruise contract. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Is there a way to figure . Where does Celebritys original Best Price Guarantee apply? Well, 48 hours and two emails l. Feb 13 Millie cruise out of Hong Kong - Received the 50%. Viking River Cruises review: Ocean Cruise to South America. 0:00. Responses may take 7 to 10 business days. These sailings are not eligible for FCC option. Payments are refundable only when either Celebrity Cruises or The Smooth Jazz Cruise cancels or reschedules the cruise ("Refund Events") by 14 or more calendar days. I also used the on-line form and for me no problems at all. In addition, the below regions have additional sailings suspended: ALL SAILINGS MARCH 12, 2020 JUNE 30, 2021*, *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21,Edge 6/26/21, SOLSTICE: 9/26/21 12/19/21, 1/2/22 4/24/22, 2020/21 WINTER SEASON (SOLSTICE & ECLIPSE), ECLIPSE: 9/19/21 & 9/29/21,10/18/21 4/17/22, EQUINOX 5/2/21, 5/14/21, 5/29/21, 6/12/21, 6/26/21, 7/10/217/4/21, 7/11/21, 7/18/21, REFLECTION 7/11/21 7/30/21, 4/16/22 & 4/23/22 (Dry Dock), 8/11/21 10/10/21, ORIGINAL APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, ORIGINAL SILHOUETTE - 6/12/21 8/26/21, 9/4/21 & 9/18/21, INFINITY 7/4/21 7/26/21, 8/2/21 11/21/21, 4/15/22 11/18/22, XPLORATION 7/3/2021 9/11/2021,10/16/2021 12/25/2021, ORIGINAL INFINITY 12/1/21 and NEW 4/2/22, 11/28/22. LauraS We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. We are concentrating all efforts on developing a cohesive return to service plan which will include enhanced health and safety protocols for all travelers. Refunds are issued through 90 days before sailing on longer cruises. #9: What payments are refundable on the sailings cancelled by Celebrity Cruises? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. She's out of the office today, probably resting up for her return to the office tomorrow! Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. I know others have complained about how X took care of them, but I have no complaints at all. So far we have received no email to acknowledge our requests. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Not sure why. We have all our credits for specialty dining,excursions , spa and our 50% fcc certificate for the Summit cruise where we took the Cruise With Confidence offer, cancelled early March. Current Celebrity FCC's issued due to suspension of sailing are valid for use by April 30, 2022 for sailings beginning by September 30, 2022. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. The link works fine. If you must cancel the cruise: Cancellation fees are charged according to the number of days before sailing at the time of cancellation. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. Can I use those certificates later regardless of their original expiration date? Who can I contact about this? I was under the impression that I did not have to go through my TA. Guests booked on Solstice or Millennium series ships may choose another ship in either series, guest booked on Edge series may choose any Edge, Solstice or Millennium series ship. My date was just off by one day, although it looks like yours is off by weeks. Do standard Final Payment timelines still apply? I was able to select my cruise dates and the application was submitted. If you do not make a selection, the company. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. The refund will typically appear on your credit card statement in the next billing cycle. Yes, your Future Cruise Credit may be used across multiple itineraries if there is a remaining balance after initial use. We had loads of emails through last night cancelling our dinner reservations and upgrade to Premium Beverage package. To qualify for the new Cruise with Confidence policy, what is the last day to cancel? We talked to Celebrity on Sunday. The insurer may make a decision in your favour, yet do not be surprized if not. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. Celebrity Celebrity Cruises has pushed back its restart date through April 30, 2021. Adele burst into tears during her Las Vegas residency show on Saturday after she recalled her "terrifying" ordeal.. Ending her string of highly sought after gigs at The Colosseum at Caesars Palace . Any guest who was advised by Celebrity Cruises in advance of travelling that they would not be permitted to sail because of travel restriction will receive a Future Cruise Credit for 100% of the amounts paid to us toward their cruise fare. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. I know things happen but it seems like a lot of cancelled cruises. Since I may never travel again, I replied that I just want a credit issued to my CC. Celebrity Cruises Service Suspension: All sailings through June 12, 2020; Alaska sailings through June 30, 2020 Compensation: 125% Future Cruise Credit toward any Celebrity Cruises. How To Cope With Cruising's Pause? If you cancelled your reservation, you are not entitled to the compensation being offered to guests who were still booked on a sailing when Celebrity Cruises cancelled it, due to the COVID-19 related global suspension of cruising. Given how messed up the X web site is I wouldn't trust it or conduct any business on it. If I cancel, will I be credited for my pre-cruise purchases, such as beverage packages, shore excursions, and specialty dining? My results were exactly the same. Beyond those time frames, future cruise credit is issued. Multiple FCCs maybe applied per guest within the same reservation. When does myGlobal Suspension or Cruise With Confidence FCC expire? This is way out of final payment so it would be 100% refund. 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