At 12:01 AM ET, September 17, 2022, HSBC will deactivate your Personal Identification Number (PIN) for use at ATMs. HSBC Cash Rewards Mastercard credit card. With assets of US$2,959bn at 31 March 2021, HSBC is one of the worlds largest banking and financial services organisations. HSBC CEO Noel Quinn Photo: AFP/HSBC alt=HSBC CEO Noel Quinn Photo: AFP/HSBC. We look forward to continuing to provide these customers with safe deposit box services at the current location. +44 (0) 7909 873681 You will continue to earn rewards during the transition of your account. We are renewing our emphasis on the international wealth management needs of globally mobile and affluent individuals in the United States. And if you haven't already, it's easy to enroll in Citizens Bank Online. Headquartered in Providence, Rhode Island, Citizens offers a broad range of retail and commercial banking products and services to individuals, small businesses, middle-market companies, large corporations and institutions. robert.a.sherman@us.hsbc.com, Richard OConnor Information about the HSBC Bank Wealth Centers is available at. HSBC Securities remains your broker and information regarding changes to services for these accounts was provided in a letter dated February 9, 2022. After that point, you can get the fee waived by keeping a balance of $200 in your account. We continue to provide banking services including credit cards to wholesale banking (commercial and institutional) clients, and as part of the Premier, Jade and Private Banking propositions. HSBC's US retail banking business struggled to be profitable in recent years as interest rates fell to historic lows, affecting the ability of banks to make money on traditional lending and other products tied to rates. This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. Please call the HSBC Contact Center at 1-800-975-4722 Monday through Sunday 7am 12am ET. HSBC Bank USA, N.A. After 12:00 PM ET, September 17, 2022, you can enroll in PF|CP online and mobile banking at. PF|CP mailed its first letter informing you that ownership of your account was to transfer as of August 20, 2022 (the July letter). ", Cathay Bank's branch in Hong Kong on May 27. If your account is open and in good standing as of August 21, 2022, PF|CP will mail you a replacement credit card with a replacement account number, which you should receive by early September. The deals are expected to close in the first quarter of 2022. How will my business access Night Drop services? In Consumer Banking, Citizens provides an integrated experience that includes mobile and online banking, a customer contact center and the convenience of approximately 3,000 ATMs and approximately 1,000 branches in 11 states in the New England, Mid-Atlantic and Midwest regions. Will I maintain that rate? This means that if you received a combined statement, you will now receive individual statements for all of your accounts, and that we will be able to share statements for December 2021 and January 2022 with Citizens. Citizens is getting the banking business at a discount: it's paying a 2% premium on the $9 billion in deposits when most acquirers pay up to 6%, Coughlin said. Once you do so, continue by following the on-screen instructions. HSBC Bank USA, N.A. HSBC One is the one bank account you need to empower your financial wellbeing and become money smart every If you do not re-enroll, you will receive paper statements in the mail. Client need a referral from US bank branch managers. Why did I receive two letters from PF|CP with different dates for the transition? Weve announced further financed emissions targets for four carbon-intensive sectors. First Bank & Trust's experience in partnering with Fintech companies nationwide centers around the shared goal of developing market-leading solutions that deliver consumer-friendly, sustainable, innovative, and compliant financial services products on a national scale. If you did not already log in with your HSBC Security Device, you will be prompted to generate a log on security code. Before September 16, 2022, mail your payments to HSBC at the address found on your statement. HSBC is selling its East Coast branches to Citizens and its West Coast branches to Cathay Bank as part of its exit from most of its U.S. banking operations. Citizens Financial Group, Inc. to Acquire HSBC East Coast Branches and National Online Deposit Business Acquisition includes 80 HSBC branches in New York City Metro, Mid-Atlantic/Washington. We expect US$0.1bn of pre-tax costs to be incurred in connection with these transactions after which HSBC does not expect to generate a significant gain or loss. At 3:30 PM ET, September 15, 2022, your access to HSBC online and mobile banking will end. Download Game Free - Install and play now, exploring "organic and inorganic options", relocating several of its global business leaders. With a sizable customer base and a solid deposit franchise, this acquisition will serve as a springboard for our consumer national expansion strategy. HSBC Bank USA, N.A. is not responsible for these charges) or at. Customers should destroy any keys for Night Drops at these locations. Community Reinvestment Act and HSBC Community Development, Citizens Information for International Customers. Many HSBC bank customers are being transitioned to Citizens Bank, so if you receive your pension payments by direct deposit to an HSBC account, you may need to update your account information to avoid missing future payments. Insurance and annuity relationships are not impacted by the transaction with Cathay Bank. Photo: Georgina Lee alt=Cathay Bank's branch in Hong Kong on May 27. As of February 1st Standard Chartered Bank in HK and London, is now trading these FX Derivatives, with full accountability, insurance wraps and market acceptance and this is the tip of the iceberg. Customers whose accounts will transfer recently received a letter from PF|CP informing them that ownership was to transfer to First Bank & Trust as of August 20, 2022 (the July Letter). *Other payments are payments to your own accounts held with other banks, and to family, friends or organisations not in our payee look-up or standard list on online banking. All Rights Reserved. Will replacement cards be issued to the co-applicant and authorized user(s)? See our Cookie Policy. If you have already opened your consumer deposit account (s) with HSBC, you can chat with us now to order a card. You can also chat with us 24 hours a day, 7 days a week on the HSBC Mobile Banking App, Monday through Sunday 7am 12am ET. If your account is being transferred, youll see a message at the top of the account page indicating that later this year one or more of your HSBC credit card accounts will be transitioned to PF|CP, issued by First Bank & Trust. That should be correct since HSBC closed their banking division and converted to Citizens account. After 12:00 PM ET, September 17, 2022, you can make payments by enrolling in online or mobile banking, or by calling PF|CP Customer Service. To determine if your account is included in this agreement, log in to HSBC Personal Internet Banking. You can continue to bank online using the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC is not responsible for these charges) or at any HSBC ATM. If you prefer, you can give us a call at 1.800.975.4722 Monday through Sunday 7am - 12am ET. Which HSBC credit cards are part of the sale? Neither HSBC Bank USA, N.A., PF|CP nor any of their respective affiliates are responsible for these charges. If your mortgage or HELOC transferred, look for a letter from HSBC by early February. It complements our existing franchise and helps advance our digital-first national expansion strategy, giving us a strong foundation to drive further growth and gain scale. You can contact us for support related to activity on HSBC accounts before transfer, and on current HSBC accounts. 25 in market share in the nation's largest. Product specific information will be available on the site in early January. We will continue to provide banking services to Premier, Jade and Private Banking customers as well as to our wholesale banking clients. The next website will open in a new browser window or tab. Will my existing rewards balance transfer to my PF|CP account? It should take only 7 working days to switch your current account, once your new account is open. .cookie-notification--external .cookie-notification__inner .cookie-notification__body{ padding-left:5px; } PROVIDENCE, R.I., February 22, 2022--Citizens Financial Group, Inc. (NYSE: CFG or "Citizens") today announced the closing of its previously announced acquisition of 80 East Coast branches and the . HSBC Bank USA, N.A. Citizens Financial Group, Inc. is one of the nations oldest and largest financial institutions, with $187.2 billion in assets as of March 31, 2021. Since the July letter, it has become necessary to change the date of the transfer to September 17, 2022, from August 20, 2022. What can you tell me about First Bank & Trust? Will I continue to receive paperless statements? Has the availability of HSBC ATMs changed? HSBC and PF|CP are working together closely to make this transition as easy as possible. The Current Account Switch Service makes switching from your old current account to us quick and simple. How will these agreements affect business accounts? HSBC said 81 of the affected branches are within one mile of a Post Office, where customers can carry out day-to-day transactions. Please be aware that the external site policies, or those of another HSBC group website, may differ from this website's terms and conditions and privacy policy. Note: HSBC is not responsible for any content on third party sites, nor does a link suggest endorsement of those sites and/or their content. They include: As a result, HSBC Bank USA, N.A. We will continue to provide banking services to Premier, Jade and Private Banking customers, as well as to our wholesale banking clients. Citizens Financial Group, Inc. (NYSE: CFG or Citizens) today announced that Citizens Bank, N.A. 2023. They are neither statements of historical fact nor guarantees or assurances of future performance. Citizens will pick up nearly 800,000 former HSBC customers, increasing its existing portfolio of 6.6 million by 21%. "We remain a global international bank. Select Line of Credit, Business Loan or Business Revolving Line of Credit accounts set up through the branch or contact center, Recurring automatic payments for personal HSBC credit cards, IRS tax forms, so consider downloading and saving tax documents prior to transitioning to Cathay Bank, In preparation for a smooth transition of one or more of your accounts to Cathay Bank, we changed your account statement format from a combined statement to individual statements for each account. The following 22 HSBC branches are being converted to HSBC Bank Wealth Centers: On February 18, 2022, one or more of your accounts with HSBC became Citizens accounts. Late fee and return check fee amounts will remain the same. For now, HSBC continues to service the transferring accounts. In February 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network. HSBC Branches Transitioning to Citizens | Citizens Resource Center Home Transition Status New Citizens Branches View all 1,000+ Citizens branches The following HSBC locations are now Citizens Locations with a * offer safe deposit box services New York New Jersey Pennsylvania Washington, DC Maryland Virginia Florida The maximum interest that a general citizen can earn now stands at 7 percent. At the same time, I am very pleased that we were able to execute this strategic repositioning at pace. Amazon Shop with Points will no longer be available. "Our continued presence in the US is key to our international network and an important contributor to our growth plans.". These locations are a core part of our wealth strategy: To focus on what we do best connecting our customers to a world of opportunity and bringing cross-border business and investment to the United States. More information about factors that could cause actual results to differ materially from those described in the forward-looking statements can be found under Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 as filed with the United States Securities and Exchange Commission. HBUS has entered into sale agreements, subject to regulatory approval, with Citizens Bank and Cathay Bank for certain parts of the Business. Where can I find more information? A strong, internationally connected US business is an important part of HSBCs value proposition, and we are excited to be focusing the US business in areas of competitive strength. What can you tell me about HSBC Bank Wealth Centers? Will I be able to continue to use a mobile wallet? When did I become a customer of Cathay Bank? Feb 23, 2022 10:26AM EST. The $6 billion in deposits there would be good enough to rank Citizens No. Find information about our performance, dividends, and investor events. We caution you, therefore, against relying on any of these forward-looking statements. HSBC used to have two systems - online and mobile banking - and two sets of terms and conditions. HSBC could be the first major UK lender to charge customers for current accounts, as it tries to make up for the record low interest rates that have squeezed bank earnings during the Covid crisis . I didnt find PF|CP when I did an Internet search. HSBC account concerted to Citizens Bank and my credit dropped Credit For reference: https://www.citizensbank.com/HSBC/overview.aspx? The . We will wind down the residual branches, between 35-40, not subject to sale or repurposing. This next chapter of HSBCs presence in the US will see the team focus on our competitive strengths, connecting our global wholesale and wealth management clients to other markets around the world.. ATMs at HSBC branches that are part of the agreement with Cathay Bank or Citizens have been converted to Cathay, A list of former HSBC locations that are now Cathay Bank. If you are enrolled in a program that offers rewards and your account is open and in good standing: Your earn rate will remain the same or will improve, depending upon the program in which you are enrolled. is not responsible for these charges. Theyll be there to serve your financial needs, working with you to make connections to the right resources here in the U.S. and around the world. Citizens Bank still expects the deal to close early in the second quarter. Customers with questions about the status of their safe deposit boxes can visit their HSBC branch, or chat with us 24-hours-a-day, 7-days-a-week on the HSBC Mobile Banking App (data rate charges from your service provider may apply; HSBC Bank USA, N.A. Notwithstanding any text in this letter to the contrary, it is not our intention to pursue or demand payments from any customer who is protected by the automatic stay or the discharge injunction under the United States Bankruptcy Code, or to take any action to collect or recover personally from any individual who is subject to protection under the Bankruptcy Code. The description of those service differences is based upon information provided to us by Citizens. Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995: This communication contains forward-looking statements that is, statements related to future, not past, events. Accounts of Retail Business Banking customers (small businesses with annual sales of US$5 million and under) were transitioned to Cathay Bank on February 4 and Citizens on February 18. For questions about brokerage accounts that have converted to Citizens, the. If your account is open and in good standing as of August 21, 2022, a replacement card will be issued to all applicants and any authorized user(s) on the account. HBUS will exit its domestic mass market retail banking business and retail business banking (collectively the Business) through a number of divestitures, and wind-down of the residual branch network. Please be aware that the external site policies, or those of another HSBC group website, may differ from this website's terms and conditions and privacy policy. Citizens is getting 66 branches in the New York City area, nine in the mid-Atlantic and Washington, D.C., area, and five in southeast Florida. The London-based bank said it would sell its banking operations for the mass market and small businesses on the East Coast to Citizens Bank, part of Citizens Financial Group, and sell its West Coast retail operations to California's Cathay Bank. Transferring accounts include those held by customers who had a stand-alone credit card with HSBC and no other financial relationship such as a checking or savings account. Which HSBC locations transitioned to Cathay Bank? In 2020, we set out a plan to shift our business strategy in the United States to maximize the connection between our clients and our world-class international network. HSBC has 16 branches on Long Island. If you are enrolled in a program that offers rewards, and your account is open and in good standing: You can redeem existing rewards with HSBC until 3:30 PM ET, September 15, 2022, at, After 12:00 PM ET, September 19, 2022, you can begin redeeming rewards at. Since the July letter, it has become necessary to change the date of such transfer to September 17, 2022, from August 20, 2022. Your enrollment will automatically transfer to PF|CP, and your payments will continue as scheduled. Yes, your PF|CP credit card will still allow you to tap and go at participating merchants. Find the latest media releases, HSBC news, speeches and award wins. It operates bank branches in: California; Washington, D.C.; Florida; Maryland; New Jersey; New York; Pennsylvania; Virginia; and Washington. Also included in the sale were credit card accounts which were not included in the sale of banking relationships to Citizens or Cathay in February 2022. HSBC employees hit by the restructuring will transfer to Citizens Bank or Cathay Bank, or else transition to new roles within HSBC, according to a person familiar with the British bank's plans. HSBC serves customers worldwide from offices in 64 countries and territories in its geographical regions: Europe, Asia, North America, Latin America, and Middle East and North Africa. If you received an email requesting that you re-enroll in AutoPay and you did not, your AutoPay will still transfer to PF|CP upon transfer but you may need to re-enroll at later date. HSBC is selling 80 East Coast branches to Citizens Bank, and 10 West Coast branches to Cathay Bank. On the other hand, senior citizens can earn up to 7.5 percent interest. Im enrolled in a bill payment program to pay my HSBC account with a non-HSBC financial services provider. Please contact that financial services provider and provide your PF|CP account information. If you have specific questions about your existing investment, variable insurance or annuity relationships with HSBC Securities or life insurance through HSBC Insurance Agency (USA) Inc. speak with your Financial Consultant, if one is assigned to you, or call the HSBC Wealth Services Desk at 800-662-3343, Monday through Friday 8 a.m. 6 p.m. Citizens helps its customers reach their potential by listening to them and by understanding their needs in order to offer tailored advice, ideas and solutions. What is the impact on my investment or insurance relationships? Premier, Jade and Private Banking clients who will remain with HSBC have transitioned to one of the new 22 HSBC Bank Wealth Centers. Uncertainties that could cause our actual results to be materially different than those expressed in our forward-looking statements include the failure to consummate this transaction or to make or take any filing or other action required to consummate any such transaction on a timely matter or at all. Citizens Bank has entered into an agreement to purchase the East Coast domestic mass market and retail business banking businesses as well as the online bank portfolio, including 80 branches and approximately 800,000 customer relationships with c. US$9.2bn in deposits and US$2.2bn of outstanding loans as at 31 March 2021. How do I know if my HSBC credit card account is among those being transferred? Which HSBC locations transitioned to Citizens? Wires received to your transferred HSBC account until April 19. The bank said in February that it was exploring "organic and inorganic options" for its US retail bank and was in negotiations regarding a potential sale of its French business as part of a broader shift of capital from underperforming businesses in Europe and the US to Asia, where it makes the bulk of its revenue. View source version on businesswire.com: https://www.businesswire.com/news/home/20210526006133/en/, Media: Peter Lucht 781.655.2289 (HBUS) will reposition its US Wealth and Personal Banking business to focus on the banking and wealth management needs of globally connected affluent and high net worth clients. If youre calling from outside the US or Canada, please call 1-716-841-7212. I live outside the United States. Member FDIC. All other personal account types will remain with HSBC. Thank you. Will my PF|CP account have an annual fee? More information is available at www.citizensbank.com or visit us on Twitter, LinkedIn or Facebook. heidi.ashley@hsbc.com, Rob Sherman For our customers who fall outside the above propositions, the impact on investment relationships differs depending upon the geographic region, For West Coast customers, banking relationships transitioned to Cathay Bank but investment and insurance relationships did not as they were not part of the agreement. For any recurring charges such as subscriptions, gym memberships, utilities, etc., please contact those merchants starting September 17, 2022, and provide your PF|CP account information. Copyright (c) 2021. HSBC first entered the US retail banking market when it acquired a controlling stake in Marine Midland Bank in 1980. Citizens Financial will add $9.2 billion in deposits and $2.2 billion in outstanding loans once the deal closes in the first quarter of 2022. Before sending us your information, please read our privacy policy. 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